The following conditions apply:
Deliveries take place within Germany and in the following countries: Austria, Netherlands, Belgium, Luxembourg, France, Great Britain, Portugal, Spain, Italy, Denmark, Finland, Ireland and Cyprus.
Shipping costs (including VAT)
Deliveries within Germany
We don´t calculate shipping fees.
Shipments abroad
We generally calculate shipping costs abroad as follows:
Austria - € 9.90
Netherlands - € 9.90
Belgium - € 9.90
Luxembourg - € 9.90
France - € 9.90
Great Britain - € 14.90
Portugal - € 14.90
Spain - € 14.90
Italy - € 14.90
Denmark - € 14.90
Finland - € 14.90
Ireland - € 14.90
Cyprus - € 14.90
Lichtenstein - € 9.90
If there is no further information in the product description, the prodcut will be delivered within 1-3 days. For deliveries abroad, we need 2-5 days after order confirmation (one day after your payment instructions if you agree to pay in advance). Please note that there is no delivery service on public holidays and sundays.
If you ordered products with different delivery times, we will ship them togetherin case you have not made other agreements. The delivery time depends on the article with the longest delivery time.
If you would like to pick up your clothes by yourself, we will inform you via E-Mail about the product’s availability and we will give you pick-up options. In the latter case, we don´t calculate shipping fees.
For deliveries within Germany, you have following payment options:
- cash if collection by the customer
- prepayment by bank transfer
- cash on delivery (excl. COD Charge € 8.95, there are € 2.00 more, you have to pay them directly to the deliverer, not to us.)
- payment by creditcard
- payment by PayPal
- payment via PayPal Express
- payment by skrill
- payment by immediate transfer
- payment by invoice (via Klarna)
Further Details of payment
In individual cases, we reserve the right for carrying out deliveries after prepayment by bank transfer only. If paying by credit card, your credit card is debited by the conclusion of contract. If delivered abroad, your credit card is debited with dispatch of the products ordered. If you have any questions, please feel free to contact us. You can find our contact details in the imprint.
Purchase Account via Klarna
In this case, you always get your products first and you can always pay within 14 days. You can find further information on complete general business terms about Klarna on https://online.klarna.com/villkor_de.yaws?eid=20235&charge=0,00.
We can´t deliver to an address that differs from the billing address if you are ordering via Klarna. If you have any questions, you can find our contact details in our imprint.
Return
After you have received the products ordered, you can return them within 2 weeks without giving reasons. If you click here, you are directed to our service area where you can print out a free sticker.
If you will excercise your rigth of withdrawal, you have to bear the fees of returning the products you ordered. The latter applies fort he following conditions:
When the products delivered are identical to the products ordered
If the price for the procucts to be returned is not more than 40€
In case it is more than 40€: if you have not given a reward or a contractually agreed partial payment at the time of withdrawal
Otherwise the return is free. If you require any exchange of the returned products, please make a note on the return form.
Complaint
For complaints, please contact us directly on info@bigbasics.com or you send us a fax +49 7478 9350130 or by mail to
BB-Trading GmbH
Loshaldenstraße 2
72145 Hirrlingen